Under the Electricity Supply Act 1990, any party to any dispute pertaining to sections 24 to 29 of the Act may refer the dispute to the Energy Commission for decision whereby the Commission shall determine the dispute and make an order under section 30 of the Act. Where the Commission thinks fit, the dispute may be determined by an arbitrator to be appointed by the Commission.

Pending the determination of any dispute under sections 24 to 29 of the Act between a licensee and a person requiring a supply of electricity, the licensee shall continue to give the supply until the determination of the dispute. Any order made by the Commission may include a provision requiring either party to pay the costs and expenses incurred by the Commission or the arbitrator, as the case may be, in determining the dispute.

Under the Gas Supply Act 1993, where a dispute arises between the licensee and the consumer pertaining to sections 13 to 21, the dispute may be referred to the Commssion under section 29 of the Act. The Commission

• shall determine the dispute and make an order; or
• may decide in the case of a contractual dispute that the dispute be determined according to any provision for determination of dispute under the agreement or be determined by the court; or
• shall determine that, with the approval of the Minister, a committee of enquiry consisting of 3 members and led by a person appointed by the Minister be formed to inquire into the dispute.